Privacy Policy

Last updated on August 10, 2026
Effective date: January 1, 2023

The website cafesantiago.pt and the Café Santiago brand are managed and operated by Vasco Soares & Companhia, Lda., with an establishment at Praça dos Poveiros 88, 4000-041 Porto, Portugal.

This Privacy Policy describes the terms governing the collection, use and disclosure of the information we collect when you use our website, cafesantiago.pt.

Contact details: | (+351) 222 055 083.

By accessing or using the website, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to these terms, you should not access or use the website.

We may amend this Privacy Policy at any time without prior notice and will publish the revised Privacy Policy on the website. The revised Policy will become effective 180 days after the date on which it is published. Your continued access to or use of the website after that period will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you review this page regularly.

1. Information We Collect:

   We may collect and process the following personal information about you:

   1. Name
   2. Email address

2. How We Use Your Information:

   We may use the information we collect about you for the following purposes:

   1. Marketing and promotional activities
   2. Testimonials
   3. Customer feedback collection
   4. Customer support
   5. Targeted advertising
   6. Website protection
   7. User-to-user comments

   If we intend to use your information for any other purpose, we will request your consent and will only use that information after receiving it and for the purposes to which you have consented, unless we are legally required to act otherwise.

3. Retention of Your Information:

   We will retain your personal information for a period ranging from 90 days to 2 years following the termination of a user account, or for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy.

   We may need to retain certain information for longer periods, including to comply with legal record-keeping or reporting obligations, enforce legal rights, prevent fraud or for other legitimate purposes.

   Residual anonymous information and aggregated information that does not identify you, either directly or indirectly, may be retained indefinitely.

4. Your Rights:

   Under applicable law, you may have the right to access, rectify or erase your personal data, receive a copy of it, restrict or object to its processing and request that it be transferred to another organisation.

   You may also withdraw any consent you have given us for the processing of your data and lodge a complaint with the relevant supervisory authority.

   To exercise these rights, you may contact us at . We will respond to your request in accordance with applicable law.

   You may choose not to receive direct marketing communications or object to profiling carried out for marketing purposes by contacting us at .

   If you do not allow us to collect or process the required personal information, or if you withdraw your consent to its processing, you may be unable to access or use the services for which that information was requested.

5. Cookies and Similar Technologies:

   To learn more about how we use cookies and other tracking technologies, as well as the options available to you, please refer to our Cookie Policy .

6. Security:

   The security of your information is important to us. We will take reasonable security measures to prevent the loss, misuse or unauthorised alteration of information under our control.

   However, due to the inherent risks associated with transmitting information over the Internet, we cannot guarantee absolute security. Any information you transmit to us is therefore provided at your own risk.

7. Third-Party Links and Use of Your Information:

   Our website may contain links to other websites that are not operated by us. This Privacy Policy does not cover the privacy policies or practices of third parties, including any third party operating a website or service accessible through a link on our website.

   We recommend reviewing the privacy policy of every website you visit. We have no control over and accept no responsibility for the content, privacy policies or practices of third-party websites or services.

8. Complaints and Data Protection:

   If you have any questions or concerns regarding the processing of your personal information, please contact us at . We will handle your request in accordance with applicable law.

   You may also lodge a complaint with the Portuguese Data Protection Authority, the Comissão Nacional de Proteção de Dados.